:root{
  --ink:#202426;--ink-soft:#303638;--muted:#6f716f;--paper:#f4f1ec;--surface:#fffdf9;--surface-2:#f9f6f1;
  --teal:#0e6665;--teal-dark:#0a5251;--teal-soft:#dcece8;--mint:#b7d9d4;--line:#ded8d0;
  --ok:#2d7a51;--ok-soft:#e4f3ea;--warn:#8b5f15;--warn-soft:#fbefcf;--danger:#9c3a34;--danger-soft:#f8e6e2;
  --info:#315f7b;--info-soft:#e4eef4;--shadow:0 18px 48px rgba(32,36,38,.07);--shadow-soft:0 10px 28px rgba(32,36,38,.05)
}
*{box-sizing:border-box}html{background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}body{margin:0;min-height:100vh;display:flex;flex-direction:column}a{color:inherit}.site-header{position:relative;z-index:10;background:rgba(255,253,249,.96);border-bottom:1px solid var(--line)}.topbar{min-height:70px;padding:12px clamp(20px,5vw,64px);display:flex;align-items:center;justify-content:space-between}.brand{display:inline-flex;align-items:center;gap:11px;text-decoration:none;letter-spacing:.12em}.brand-mark{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:var(--ink)}.brand-mark img{width:26px;height:26px;filter:brightness(0) invert(1)}.brand strong{display:block;font-size:.79rem;letter-spacing:.18em}.brand small{display:block;margin-top:2px;color:var(--muted);font-size:.72rem;letter-spacing:.08em;text-transform:uppercase}.header-right{display:flex;align-items:center}.quiet-link,.quiet-button{font:inherit;font-size:.84rem;font-weight:700;text-decoration:none;background:transparent;border:0;padding:8px 0;color:var(--ink);cursor:pointer}.quiet-link:hover,.quiet-button:hover{text-decoration:underline}.account{display:flex;align-items:center;gap:20px}.account>span{text-align:right}.account strong,.account small{display:block}.account strong{font-size:.86rem}.account small{font-size:.75rem;color:var(--muted);margin-top:2px}.account form{margin:0}.main-nav{display:flex;gap:24px;padding:10px clamp(20px,5vw,64px);background:#e9f2ef;border-top:1px solid rgba(14,102,101,.1)}.main-nav a{text-decoration:none;font-size:.82rem;font-weight:750;color:var(--teal-dark)}.main-nav a:hover{text-decoration:underline}main{flex:1}.shell{width:min(1180px,calc(100% - 40px));margin:0 auto;padding:58px 0 72px}.shell.narrow{width:min(790px,calc(100% - 40px))}.eyebrow{margin:0 0 10px;color:var(--teal);font-size:.72rem;font-weight:850;letter-spacing:.15em;text-transform:uppercase}.lead{max-width:760px;margin:18px 0 0;color:var(--muted);font-size:1.02rem;line-height:1.65}h1,h2,h3,p{letter-spacing:-.01em}h1{margin:0;font-size:clamp(2.35rem,5.8vw,4.9rem);line-height:.96;letter-spacing:-.052em}h2{margin:0;font-size:1.32rem;letter-spacing:-.025em}.page-hero{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:42px;align-items:end;margin-bottom:34px}.simple-hero{margin-bottom:34px}.simple-hero h1{font-size:clamp(2.2rem,5vw,4rem)}.admin-hero{display:flex;justify-content:space-between;align-items:end;gap:30px}.system-card{display:grid;grid-template-columns:48px 1fr auto;gap:14px;align-items:center;padding:19px 20px;border-radius:18px;text-decoration:none;box-shadow:var(--shadow-soft);border:1px solid var(--line);background:var(--surface)}.system-card strong,.system-card small,.system-card .kicker{display:block}.system-card strong{margin:3px 0 5px;font-size:1rem}.system-card small{color:var(--muted);font-size:.78rem}.system-card .kicker{font-size:.66rem;text-transform:uppercase;letter-spacing:.12em;color:var(--muted);font-weight:800}.status-symbol{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;font-weight:900}.system-ok .status-symbol{background:var(--ok-soft);color:var(--ok)}.system-warning .status-symbol{background:var(--warn-soft);color:var(--warn)}.arrow{font-size:1.08rem}.action-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:62px}.action-card{min-height:165px;padding:20px;border-radius:20px;background:var(--surface);border:1px solid var(--line);text-decoration:none;display:flex;flex-direction:column;justify-content:space-between;box-shadow:var(--shadow-soft);transition:transform .15s ease,border-color .15s ease}.action-card:hover{transform:translateY(-2px);border-color:#c6d6d2}.action-card>div{margin-top:auto}.action-card h2{font-size:1.08rem}.action-card p{margin:6px 0 0;color:var(--muted);font-size:.84rem;line-height:1.5}.action-index{width:34px;height:34px;border-radius:11px;background:var(--teal-soft);display:grid;place-items:center;color:var(--teal-dark);font-size:.7rem;font-weight:850}.action-card>span:last-child{align-self:flex-end}.action-card.dark{background:var(--ink);border-color:var(--ink);color:#fff}.action-card.dark p{color:#cdd4d3}.action-card.dark .action-index{background:#315b5c;color:#d8efea}.section-block{margin-top:18px}.section-heading{display:flex;justify-content:space-between;gap:20px;align-items:end;margin-bottom:18px}.text-link{color:var(--teal-dark);font-size:.84rem;font-weight:750;text-decoration:none}.text-link:hover{text-decoration:underline}.ticket-list{background:var(--surface);border:1px solid var(--line);border-radius:20px;overflow:hidden;box-shadow:var(--shadow-soft)}.ticket-row{display:grid;grid-template-columns:minmax(0,1fr) auto 150px 18px;gap:18px;align-items:center;padding:17px 19px;text-decoration:none;border-top:1px solid var(--line)}.ticket-row:first-child{border-top:0}.ticket-row:hover{background:#fbfaf7}.ticket-main{display:grid;gap:3px}.ticket-main strong{font-size:.96rem}.ticket-main small,.ticket-number,.ticket-date{color:var(--muted);font-size:.76rem}.ticket-number{font-weight:800;color:var(--teal-dark)}.pill{display:inline-flex;width:max-content;align-items:center;padding:6px 9px;border-radius:999px;font-size:.72rem;font-weight:800;background:#edf0ef;color:#56605f}.pill-received{background:#edf0ef;color:#56605f}.pill-in_progress{background:var(--teal-soft);color:var(--teal-dark)}.pill-waiting_user{background:var(--warn-soft);color:var(--warn)}.pill-resolved,.pill-closed{background:var(--ok-soft);color:var(--ok)}.empty-state{padding:30px;border:1px dashed #cfc8bf;border-radius:18px;background:rgba(255,255,255,.4)}.empty-state p{margin:7px 0 0;color:var(--muted);line-height:1.55}.auth-shell{width:min(1120px,calc(100% - 40px));margin:0 auto;padding:72px 0 92px;display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,450px);gap:clamp(44px,8vw,110px);align-items:center;min-height:660px}.auth-intro h1{max-width:640px}.status-inline{display:inline-flex;align-items:center;gap:9px;margin-top:28px;padding:10px 13px;border-radius:999px;text-decoration:none;font-size:.82rem;font-weight:800}.status-inline span{width:8px;height:8px;border-radius:50%;background:currentColor}.status-ok{background:var(--ok-soft);color:var(--ok)}.status-degraded{background:var(--warn-soft);color:var(--warn)}.auth-card,.form-card,.side-card,.table-card{background:var(--surface);border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow)}.auth-card{padding:30px}.auth-card p{color:var(--muted);line-height:1.58}.auth-card-top{display:flex;align-items:center;gap:14px;margin-bottom:18px}.mini-mark{width:44px;height:44px;border-radius:14px;background:var(--ink);display:grid;place-items:center}.mini-mark img{width:28px;filter:brightness(0) invert(1)}.auth-card h2{font-size:1.5rem}.button,.secondary-button,.small-button{border:0;font:inherit;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;border-radius:12px;font-weight:800}.button{padding:12px 16px;background:var(--teal);color:#fff}.button:hover{background:var(--teal-dark)}.button.full{width:100%;margin-top:16px}.button.secondary,.secondary-button{background:var(--surface);color:var(--ink);border:1px solid var(--line)}.secondary-button{padding:10px 13px}.small-button{padding:8px 10px;border:1px solid var(--line);background:#fff;color:var(--ink);font-size:.75rem}.form-status{min-height:20px;margin:10px 0 0!important;font-size:.8rem!important;color:var(--muted)!important}.fine-print{margin-top:22px;padding-top:18px;border-top:1px solid var(--line);font-size:.76rem;color:var(--muted);line-height:1.5}.muted{color:var(--muted)!important}.back-link{display:inline-block;margin-bottom:26px;color:var(--muted);font-size:.82rem;font-weight:750;text-decoration:none}.back-link:hover{color:var(--ink)}.form-header{margin-bottom:28px}.form-header h1{font-size:clamp(2.15rem,5vw,4rem)}.form-card{padding:28px}.form-card.compact{align-self:start}.field{display:grid;gap:7px;margin-top:18px;font-size:.84rem;font-weight:750}.field input,.field textarea,.field select,.copy-row input{width:100%;min-height:46px;border:1px solid #c8c5bf;border-radius:11px;background:#fff;color:var(--ink);font:inherit;padding:10px 12px}.field textarea{resize:vertical;line-height:1.5}.field input:focus,.field textarea:focus,.field select:focus{outline:3px solid rgba(14,102,101,.13);border-color:var(--teal)}.type-picker{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.type-picker label{cursor:pointer}.type-picker input{position:absolute;opacity:0;pointer-events:none}.type-picker span{min-height:92px;padding:14px;border:1px solid var(--line);border-radius:14px;background:#fff;display:flex;flex-direction:column;justify-content:flex-end}.type-picker strong,.type-picker small{display:block}.type-picker small{margin-top:5px;color:var(--muted);font-size:.72rem;line-height:1.4}.type-picker input:checked+span{border-color:var(--teal);box-shadow:0 0 0 2px var(--teal-soft);background:#fbfefd}.conditional-fields{display:grid;grid-template-columns:1fr 1fr;gap:14px}.conditional-fields[hidden]{display:none}.upload-box{display:grid;grid-template-columns:1fr auto;gap:18px;align-items:center;margin-top:20px;padding:16px;border:1px dashed #bfb8ae;border-radius:14px;background:#faf8f4;cursor:pointer}.upload-box input{position:absolute;opacity:0;pointer-events:none}.upload-box strong,.upload-box small{display:block}.upload-box small{margin-top:4px;color:var(--muted);font-size:.74rem}.upload-name{font-size:.75rem;color:var(--muted);max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.form-actions{display:flex;align-items:center;gap:16px;margin-top:24px}.ticket-shell{width:min(940px,calc(100% - 40px))}.linked-incident{display:grid;gap:4px;margin-bottom:18px;padding:16px 18px;border-radius:16px;background:var(--warn-soft);color:#6f4b12;text-decoration:none}.linked-incident span,.linked-incident small{font-size:.76rem}.ticket-head{display:grid;grid-template-columns:minmax(0,1fr) 190px;gap:35px;padding:28px;background:var(--surface);border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow-soft)}.ticket-head h1{margin-top:12px;font-size:clamp(2rem,4vw,3.2rem)}.ticket-head p{color:var(--muted);line-height:1.65}.ticket-meta{display:flex;flex-wrap:wrap;gap:7px}.ticket-meta span{padding:5px 8px;background:#f0efeb;border-radius:999px;font-size:.7rem;font-weight:800;color:var(--muted)}.ticket-side{display:flex;flex-direction:column;align-items:flex-end;gap:7px}.ticket-side small{color:var(--muted);font-size:.74rem;text-align:right}.attachment-strip{display:flex;flex-wrap:wrap;gap:10px;margin:14px 0}.attachment-strip a{display:grid;gap:2px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--surface);text-decoration:none}.attachment-strip span{font-size:.64rem;text-transform:uppercase;color:var(--muted);font-weight:800}.attachment-strip strong{font-size:.78rem}.conversation{display:grid;gap:12px;margin:28px 0}.message{max-width:82%;padding:18px 19px;border-radius:18px;background:var(--surface);border:1px solid var(--line)}.message-support{margin-left:auto;background:#edf6f3;border-color:#cfe0dc}.message-internal{margin-left:auto;background:var(--warn-soft);border-color:#ead7a2}.message-head{display:flex;justify-content:space-between;gap:14px;align-items:center}.message-head>div{display:flex;gap:8px;align-items:center}.message-head span{font-size:.65rem;padding:4px 7px;border-radius:999px;background:var(--teal-soft);color:var(--teal-dark);font-weight:800}.message-head time{font-size:.7rem;color:var(--muted)}.message p{margin:10px 0 0;color:#4f5555;line-height:1.6}.empty-thread{padding:22px;border-radius:16px;background:#eeece7;color:var(--muted);font-size:.86rem}.reply-card{padding:20px;border-top:1px solid var(--line)}.reply-card .button{margin-top:14px}.status-hero{background:var(--ink);color:#fff}.status-hero .shell{padding-top:72px;padding-bottom:58px}.status-hero .eyebrow{color:#87c8c1}.status-hero .lead{color:#c9cecc}.status-overview{display:grid;grid-template-columns:14px auto 1fr;gap:10px 12px;align-items:center;margin-top:34px;padding:18px 20px;border:1px solid rgba(255,255,255,.12);border-radius:16px;background:rgba(255,255,255,.06)}.status-overview small{justify-self:end;color:#b9c0be}.large-status-dot{width:12px;height:12px;border-radius:50%}.status-overview.healthy .large-status-dot{background:#74c18d}.status-overview.degraded .large-status-dot{background:#e2b15e}.status-content{display:grid;gap:34px}.active-incidents{display:grid;gap:12px}.incident-card{padding:22px;border:1px solid var(--line);border-radius:19px;background:var(--surface);box-shadow:var(--shadow-soft)}.incident-card.compact{padding:18px}.incident-top{display:flex;justify-content:space-between;gap:20px}.incident-number{font-size:.69rem;color:var(--teal-dark);font-weight:850}.incident-card h2{margin-top:5px}.incident-card p{margin:16px 0 0;color:var(--muted);line-height:1.6}.incident-facts{display:flex;flex-wrap:wrap;gap:7px;margin-top:12px}.incident-facts span{padding:5px 8px;background:#f0efeb;border-radius:999px;font-size:.68rem;color:var(--muted)}.incident-ok{background:var(--ok-soft);color:var(--ok)}.incident-warning{background:var(--warn-soft);color:var(--warn)}.incident-info{background:var(--info-soft);color:var(--info)}.component-card{padding:26px;border:1px solid var(--line);border-radius:22px;background:var(--surface)}.component-list>div{display:flex;justify-content:space-between;align-items:center;padding:14px 0;border-top:1px solid var(--line)}.component-list>div:first-child{border-top:0}.component-list>div>span:first-child{font-weight:720}.component-state{display:inline-flex;align-items:center;gap:7px;font-size:.76rem;font-weight:800}.component-state i{width:8px;height:8px;border-radius:50%;background:currentColor}.component-state.ok{color:var(--ok)}.component-state.degraded{color:var(--warn)}.history{display:grid;gap:12px}.metric-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:28px}.metric-grid>div{padding:20px;border:1px solid var(--line);border-radius:18px;background:var(--surface)}.metric-grid span,.metric-grid strong{display:block}.metric-grid span{font-size:.73rem;color:var(--muted)}.metric-grid strong{margin-top:8px;font-size:2rem;letter-spacing:-.04em}.admin-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,.7fr);gap:28px;align-items:start}.side-card{padding:20px;margin-bottom:14px}.mini-incident,.mini-ticket{display:flex;gap:10px;align-items:center;padding:11px 0;border-top:1px solid var(--line);text-decoration:none}.mini-incident:first-of-type,.mini-ticket:first-of-type{margin-top:10px}.mini-incident div,.mini-ticket{min-width:0}.mini-incident strong,.mini-incident small,.mini-ticket strong,.mini-ticket span{display:block}.mini-incident strong{font-size:.82rem}.mini-incident small{margin-top:3px;color:var(--muted);font-size:.7rem}.mini-dot{width:9px;height:9px;border-radius:50%;background:var(--warn);flex:0 0 auto}.mini-dot.resolved{background:var(--ok)}.mini-ticket{justify-content:space-between}.mini-ticket strong{font-size:.7rem;color:var(--teal-dark)}.mini-ticket span{font-size:.78rem;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-admin-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.7fr);gap:24px}.table-card{overflow:hidden}.user-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:14px;align-items:center;padding:15px 17px;border-top:1px solid var(--line)}.user-row:first-child{border-top:0}.user-row strong,.user-row small{display:block}.user-row small{margin-top:3px;color:var(--muted);font-size:.72rem}.passkey-count{font-size:.72rem;color:var(--muted)}.enrollment-result{margin-bottom:22px;padding:22px;border-radius:18px;background:#eaf5f1;border:1px solid #c8dfd8}.enrollment-result>strong{display:block;margin-bottom:12px}.copy-row{display:grid;grid-template-columns:1fr auto;gap:8px}.copy-row button{border:1px solid var(--teal);border-radius:10px;background:var(--teal);color:#fff;font-weight:800;padding:0 13px;cursor:pointer}.enrollment-result small{display:block;margin-top:9px;color:var(--muted)}.incident-admin-list{border:1px solid var(--line);border-radius:20px;overflow:hidden;background:var(--surface)}.incident-admin-row{display:grid;grid-template-columns:minmax(0,1fr) auto 18px;gap:16px;align-items:center;padding:17px 19px;border-top:1px solid var(--line);text-decoration:none}.incident-admin-row:first-child{border-top:0}.incident-admin-row>div{display:grid;gap:3px}.incident-admin-row>div>span,.incident-admin-row small{font-size:.7rem;color:var(--muted)}.incident-admin-row>div>span{color:var(--teal-dark);font-weight:850}.two-fields{display:grid;grid-template-columns:1fr 1fr;gap:14px}.incident-admin-head{display:flex;justify-content:space-between;gap:28px;align-items:end;margin-bottom:28px}.incident-admin-head h1{font-size:clamp(2.2rem,5vw,4rem)}.incident-detail-grid{grid-template-columns:minmax(0,1.5fr) minmax(290px,.6fr)}.timeline{margin-top:24px}.timeline article{display:grid;grid-template-columns:14px 1fr;gap:13px;padding-bottom:22px}.timeline-dot{width:10px;height:10px;border-radius:50%;background:var(--teal);margin-top:5px;box-shadow:0 0 0 5px var(--teal-soft)}.timeline article>div{padding-bottom:18px;border-bottom:1px solid var(--line)}.timeline p{color:var(--muted);line-height:1.55}.timeline small{color:var(--muted);font-size:.72rem}.error-card{padding:35px;border:1px solid var(--line);border-radius:22px;background:var(--surface);box-shadow:var(--shadow)}.error-card h1{font-size:clamp(2rem,5vw,4rem)}.footer{display:flex;justify-content:space-between;gap:20px;padding:22px clamp(20px,5vw,64px);border-top:1px solid var(--line);color:var(--muted);font-size:.72rem;background:rgba(255,253,249,.75)}
@media(max-width:920px){.page-hero,.admin-grid,.incident-detail-grid,.user-admin-grid{grid-template-columns:1fr}.action-grid{grid-template-columns:repeat(2,1fr)}.page-hero .system-card{max-width:520px}.auth-shell{grid-template-columns:1fr;min-height:0}.auth-intro{padding-top:10px}.auth-card{max-width:520px}.ticket-row{grid-template-columns:minmax(0,1fr) auto 18px}.ticket-date{display:none}.ticket-head{grid-template-columns:1fr}.ticket-side{align-items:flex-start}.admin-hero{align-items:flex-start;flex-direction:column}.type-picker{grid-template-columns:repeat(2,1fr)}}
@media(max-width:640px){.topbar{padding-left:16px;padding-right:16px}.account>span{display:none}.main-nav{padding-left:16px;padding-right:16px;gap:16px;overflow:auto;white-space:nowrap}.shell,.shell.narrow,.ticket-shell,.auth-shell{width:min(100% - 28px,1180px)}.shell{padding-top:40px}.action-grid{grid-template-columns:1fr 1fr;gap:10px}.action-card{min-height:145px}.ticket-row{grid-template-columns:minmax(0,1fr) auto}.ticket-row>.arrow{display:none}.page-hero{gap:24px}.page-hero h1{font-size:clamp(2.5rem,13vw,4rem)}.auth-shell{padding:45px 0}.auth-intro h1{font-size:clamp(2.6rem,13vw,4rem)}.type-picker{grid-template-columns:1fr 1fr}.conditional-fields,.two-fields{grid-template-columns:1fr}.upload-box{grid-template-columns:1fr}.ticket-head{padding:21px}.message{max-width:94%}.status-overview{grid-template-columns:12px 1fr}.status-overview small{grid-column:2;justify-self:start}.incident-top{align-items:flex-start;flex-direction:column}.metric-grid{grid-template-columns:1fr 1fr}.user-row{grid-template-columns:1fr auto}.user-row form{grid-column:1/-1}.copy-row{grid-template-columns:1fr}.copy-row button{min-height:42px}.footer{flex-direction:column}.form-card{padding:20px}}
.incident-neutral{background:#eceeed;color:#5f6665}.planned-maintenance{display:grid;gap:12px}.planned-maintenance .incident-card{border-style:dashed}.support-tools{display:grid;grid-template-columns:1fr 1.3fr;gap:14px;margin:18px 0}.support-tool{padding:18px;border:1px solid var(--line);border-radius:16px;background:var(--surface)}.support-tool .field{margin-top:10px}.support-tool .button,.support-tool .secondary-button{margin-top:12px}.internal-note-card{background:var(--warn-soft);border-color:#e8d5a6}@media(max-width:700px){.support-tools{grid-template-columns:1fr}}
.security-card{padding:24px;border:1px solid var(--line);border-radius:22px;background:var(--surface);box-shadow:var(--shadow-soft)}.passkey-list{border-top:1px solid var(--line)}.passkey-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:14px;align-items:center;padding:16px 0;border-bottom:1px solid var(--line)}.passkey-row strong,.passkey-row small{display:block}.passkey-row small{margin-top:4px;color:var(--muted);font-size:.73rem}.small-button.danger{color:var(--danger);background:var(--danger-soft);border-color:#e8c6c1}.last-passkey{font-size:.7rem;color:var(--muted);font-weight:750}.recovery-note{margin-top:18px;padding:18px;border-radius:16px;background:#ecebe7}.recovery-note p{margin:7px 0 0;color:var(--muted);line-height:1.55;font-size:.84rem}.button-stack{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.audit-list{overflow:hidden;border:1px solid var(--line);border-radius:20px;background:var(--surface)}.audit-row{display:grid;grid-template-columns:190px minmax(0,1fr);gap:20px;padding:15px 18px;border-top:1px solid var(--line)}.audit-row:first-child{border-top:0}.audit-row time{color:var(--muted);font-size:.74rem}.audit-row strong,.audit-row small{display:block}.audit-row small{margin-top:4px;color:var(--muted);font-size:.72rem}@media(max-width:640px){.security-card .section-heading{align-items:flex-start;flex-direction:column}.audit-row{grid-template-columns:1fr;gap:5px}}